Your old casino showed a green tick, but Nongamstop-Casinos.eu.com displays a yellow warning bar instead. That mismatch usually comes from a verification step that is still open on your account.

Identity verification stalled or documents rejected

Your account shows a pending review or a rejected document badge. These causes are common:

• The photo is blurry or cropped at the edges.
• The document has expired.
• The name on the document differs from your account name.
• You uploaded a screenshot instead of a photo of the original.
• The address document is older than the accepted period.

1. Open the verification area of your account and note the exact document requested.
2. Take a new photo in bright, even light without flash.
3. Place the document on a flat, dark surface and capture all four corners.
4. Check that no finger or shadow covers the text.
5. Upload the image in the format the form accepts.
6. Make sure your account name matches the document exactly, including middle names.
7. Submit a proof of address that shows your full name and current address.
8. Use a document issued in your name, not a household bill in someone else’s name.
9. Wait for the review status to change before uploading again.
10. Do not send the same file multiple times, as this can reset the queue.
11. If the rejection message names a specific issue, fix only that issue.
12. Keep a copy of every file you send for your own records.
13. Check that your email inbox is not filtering messages from the casino.
14. Respond to any request for a selfie holding your document in the stated pose.
15. Make sure the selfie shows your face and the document clearly.
16. Avoid opening a second account to speed up the process.

Contact support when the same document is rejected twice without a clear reason.

Welcome bonus or free spins missing after deposit

You made a deposit but the bonus balance still shows zero. Common causes include:

• The bonus code was not entered before the deposit.
• The deposit was made with a method excluded from the offer.
• The minimum deposit for the offer was not met.
• You already hold an active bonus on the account.
• The bonus was credited to a separate bonus balance you have not opened.

1. Open the promotions or bonus section of your account.
2. Check whether the offer requires a code at deposit and whether you entered it.
3. Confirm that the deposit method you used is allowed for the offer.
4. Check the minimum deposit stated for the offer and compare it with your deposit.
5. Look for an active bonus and complete or cancel it before claiming a new one.
6. Refresh the page and sign out, then sign in again.
7. Look for a separate bonus balance or free spins section in the cashier.
8. If the offer was for new players only, confirm this is your first deposit.
9. Take a screenshot of the deposit confirmation and the missing bonus.
10. Note the exact time of the deposit and the offer name.
11. Use the live chat or contact form and include the screenshot.
12. Ask support to confirm whether the bonus was applied to your account.
13. If the bonus was declined, ask which condition was not met.
14. Do not make another deposit for the same offer until you have an answer.
15. If the offer is still live, ask whether it can be applied manually.
16. Keep the reply from support for your records.
17. Check that free spins are not tied to a specific game you have not opened.

Contact support when the bonus is still missing after you have confirmed all offer conditions.

Deposit or withdrawal declined due to limits

The cashier shows a message that your amount is outside the allowed range. Likely causes are:

• The amount is above the maximum for your account level.
• The amount is below the minimum for the chosen method.
• You have reached a daily or weekly limit.
• Your account is not yet fully verified.
• You have an active bonus that restricts withdrawals.

Players at non Gamstop casinos often face limits that differ from UK-facing sites, so compare the figure on screen with the range shown in the cashier. On https://nongamstop-casinos.eu.com the cashier displays the allowed range before you confirm, which helps you adjust the amount first.

1. Read the exact message shown in the cashier and note the amount mentioned.
2. Change the amount to one within the range shown on the same screen.
3. Check whether a daily or weekly limit applies to your account.
4. Complete any outstanding verification step before trying again.
5. If a bonus is active, check whether it blocks withdrawals until completed.
6. Try a different withdrawal method that matches your deposit method.
7. Make sure your payment details are in your own name.
8. Split a large withdrawal into smaller amounts only if the cashier allows it.
9. Wait for any pending transaction to clear before starting a new one.
10. Do not submit the same request repeatedly, as this can create a duplicate hold.
11. If the message mentions a limit, note the limit type and amount.
12. Contact support with the exact message and the amount you tried.
13. Ask which limit applies and when it resets.
14. Ask whether your account level affects the maximum.
15. Request the limit in writing so you can plan future transactions.
16. Keep the reply with your transaction records.

Contact support when the cashier declines an amount that is clearly inside the displayed range.

Withdrawal still pending beyond the stated period

Your withdrawal shows as pending while the balance has already left your playable funds. Typical causes are:

• The withdrawal is waiting for identity verification.
• A bonus is still active and must be completed first.
• The payment method requires a proof of ownership.
• The request was made during a weekend or public holiday.
• A security review has been triggered on the account.

1. Open the transaction history and note the exact status of the withdrawal.
2. Check whether any verification request is open on your account.
3. Confirm that no active bonus is attached to the funds.
4. Make sure the withdrawal method belongs to you and matches your deposit history.
5. Upload any proof of payment ownership requested by the casino.
6. Check your email, including spam, for a message from the payments team.
7. Wait for the stated pending period to pass before contacting support.
8. If the status changes to processing, no further action is needed.
9. If the status stays pending after the stated period, contact support.
10. Include the transaction reference and the date of the request.
11. Ask whether a security review is open and what it requires.
12. Provide any document requested in the same message thread.
13. Do not cancel the withdrawal unless you need the funds back for play.
14. Cancelling can reset the queue and delay the payout further.
15. Keep screenshots of the status at each stage.
16. Ask support for an estimated completion window in writing.

Contact support when the withdrawal remains pending after the stated period and all verification is complete.

Finish identity verification and read the bonus conditions before your first deposit, and most of these blocks never appear.