You triggered a bonus or free spins but nothing appears in your account, and the most common cause is that you did not enter the ruby fortune bonus code correctly before depositing.

Welcome Bonus or Free Spins Not Credited

You make a deposit expecting the advertised offer, yet your balance shows no extra funds or spins.

• The ruby fortune bonus code was misspelled or omitted entirely.
• The deposit amount did not meet the minimum requirement for the offer.
• The payment method you used is excluded from the promotion.
• You already claimed the welcome offer on a previous account.
• The bonus has an expiry time and you deposited after it.

1. Log into your Ruby Fortune online casino account.
2. Go to the cashier and select “Deposit”.
3. Copy the exact ruby fortune bonus code from the promotions page.
4. Paste the code into the bonus code field on the deposit form.
5. Enter a deposit amount that qualifies for the offer.
6. Choose a payment method that is not listed as excluded.
7. Complete the deposit.
8. Check your account balance immediately after.
9. If no bonus appears, look under “My Bonuses” or “Promotions” in the account menu.
10. Restart the browser and clear cookies if the page does not refresh.
11. Verify that you did not already accept the welcome bonus on a different email.
12. Contact support only if the deposit was made within the correct time window and the code was used right.

Identity Verification (KYC) Stuck or Documents Rejected

You upload your documents, but the status stays “Pending” for days or you receive a rejection email.

• A document is blurry, cropped, or contains glare.
• The name on the document does not match your account name exactly.
• The document is expired.
• You uploaded the wrong document type (e.g., utility bill instead of ID).
• The file size exceeds the allowed limit.

1. Use a scanner or a well-lit camera to capture your ID.
2. Ensure the entire document is visible and all corners are in the frame.
3. Check that your full name matches your account name letter for letter.
4. Confirm the document is not expired; if it is, request a renewal first.
5. Upload a recent utility bill or bank statement dated within the last few months.
6. Save the file as JPEG or PNG under the maximum size stated on the upload form.
7. Log out and log back in to refresh the verification status.
8. If rejected, read the rejection reason in the email carefully.
9. Retake the document if the reason was quality.
10. Correct any name mismatch before resubmitting.
11. Wait at least a few hours after resubmission before checking again.
12. Contact support only when you have followed every step and the status has not changed for a full day.

Withdrawal Pending Longer Than Expected

You request a withdrawal, yet the status remains “Processing” or “Pending” beyond the usual time.

• Your account is still under verification.
• The bonus you used has wagering requirements that are not yet met.
• You requested a higher amount than your withdrawal limit per transaction.
• The payment method you chose has manual processing steps.
• It is a weekend or public holiday when support processes fewer requests.

1. Check your account status in the “My Account” section for any pending verifications.
2. Go to the cashier and review the wagering progress of any active bonus.
3. If wagering is incomplete, play through the remaining requirement before withdrawing again.
4. Look at the withdrawal limit table for your payment method.
5. If the amount exceeds the limit, cancel the withdrawal and request a lower amount.
6. Choose a faster payment method like e-wallet instead of bank transfer.
7. Wait a full day after the withdrawal request before taking further action.
8. Check the processing schedule on the cashier page.
9. Contact support only after the maximum processing time shown on the site has passed.

Deposit or Withdrawal Declined Because of Limits

Your payment fails with a message about limits, or the withdrawal request is blocked.

• Your deposit amount is below the minimum or above the maximum for that method.
• The cumulative deposit or withdrawal limit per day or week is reached.
• Your bank or e-wallet has its own transaction limit.
• You triggered a security rule for trying to send funds to a new recipient.
• Your account has not yet completed first-time deposit verification.

1. Log into your Ruby Fortune online casino account.
2. Open the cashier and select the payment method you want to use.
3. Read the minimum and maximum amounts shown next to that method.
4. Enter a deposit amount between those figures.
5. For withdrawals, check the daily, weekly, and monthly limits in the cashier.
6. If you hit the daily limit, wait until the next day and try again.
7. Contact your bank or e-wallet provider to confirm their transaction limit.
8. Reduce the deposit amount to stay under your bank’s cap.
9. Use a different payment method that has higher caps.
10. Verify your identity first if this is your first deposit.
11. Clear your browser cache and cookies or use a different browser.
12. Try using the brand’s site directly via a stable internet connection. Visit Ruby Fortune for more details on payment options.
13. If all limits are confirmed correct, contact support with a screenshot of the error message.

Quick Reference

The table below summarizes each problem, its usual cause, and the first check to perform.

For bonus issues, always paste the code from the promotion page. For KYC, use only documents that match your account name exactly. Withdrawals pending past a day usually mean a verification step is missing. Limits are shown clearly in the cashier, so check them before you act. Contact support only after you have exhausted these checks, as they will ask for the same steps first. The ruby fortune app requires the same conditions as the website.

Before you deposit, always read the offer’s terms in the cashier—this single step prevents most of the problems listed above.